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Report a Fake

Report Suspicious Medications

  • If you suspect your medication is not authentic, don’t use it. Return the medicines together with its packaging to the pharmacy you purchased it from.
  • Talk to your doctor if you notice anything unusual about the medication you are taking. Take note of unexpected side effects or allergic reactions and be sure to inform your doctor of these unusual new symptoms.
  • Be sure to keep the packaging and foil, your proof of purchase (receipt etc.) and details about the place you purchased the medicine from. All these information is essential in assisting in the investigation by the authorities.

How do I report a fake?

  • First, talk to the pharmacist where you bought the medication or contact your healthcare professional for medical advise.
  • Once your safety is assured, you can report the fake to the National Pharmaceutical Regulatory Agency (NPRA) of the Ministry of Health Malaysia.
  • Go to The National Pharmaceutical Regulatory Agency (NPRA) http://npra.moh.gov.my to learn more about the guidelines, list of cancelled products and report medicinal problems.

KNOW YOUR RIGHTS – As a patient and consumer, you have…

  • A right to safety – from harm caused by defective goods and services
  • A right to be informed – about the goods being purchased and services availed
  • A right to be heard – about defective goods purchased or services rendered.
  • A right to consumer education – in order to enable you to exercise your rights freely.

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